Shipping Policy

1. Shipping Coverage

TPY International Yoga Academy delivers to all provinces and cities in Vietnam. The shipping method for orders placed on tpyacademy.com is: Delivery to the customer’s provided address.

2. Shipping Costs

  • Express Delivery (within 3 hours) within Ho Chi Minh City: Shipping costs will be based on the fee schedule of Grab or LalaMove. Customers will bear the shipping costs.
  • Standard Delivery: VND 30,000 – VND 200,000. Shipping costs will depend on the delivery address and weight of the product.

3. Shipping Center and Estimated Delivery Time

TPY International Yoga Academy processes orders at: 20 Duong so 5, Phuong Linh Chieu, Thu Duc City, Ho Chi Minh City, Vietnam.

Estimated delivery time:

  • Ho Chi Minh City: 1-3 days
  • Other provinces: 3-7 days

4. Packaging

TPY International Yoga Academy guarantees that all delivered orders are new, with original tags, and accompanied by user manuals (if applicable). Products are packaged in boxes with the TPY International Yoga Academy logo or tape.

5. Order Inspection

Before accepting and paying for an order, customers have the right to open the package and inspect the contents to ensure they match the order details, including quantity, type, color, appearance, and completeness.

Customers have the right to refuse the order if the product appears used or lacks tags.

Note: Please record a video while opening the package for inspection.

For more in-depth inspections such as product testing, customers can proceed after receiving and paying for the order.

A few notes on the translation:

  • Clarity and conciseness: The translation aims to be clear, concise, and easy to understand for international customers.
  • Technical terms: Technical terms related to shipping, such as “express delivery,” “standard delivery,” and “shipping center,” are translated accurately.
  • Customer focus: The translation emphasizes the customer’s rights and the company’s commitment to providing quality service.
  • Legal considerations: While this is a general translation, it’s advisable to consult with a legal professional to ensure that the translation fully complies with local laws and regulations regarding consumer protection and e-commerce.

Additional considerations:

  • Specific product details: If your products have specific packaging or handling requirements, you may want to add more details to the shipping policy.
  • Returns: If you have a specific return policy, you may want to include a reference to it in the shipping policy.
  • Insurance: If you offer shipping insurance, you can add a section detailing the coverage and cost.

By following these guidelines and incorporating any specific requirements, you can create a comprehensive and informative shipping policy that meets the needs of your customers.

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